Support and Troubleshooting Options

Even if your business has a small IT staff and technology budget, your information network can still have the same high availability and performance that once required a large internal support organizations. Marin Computer Consulting's 24x7 Network Support Services combine the services of some of the North Bay Area's most experienced support professionals, the latest network management software, and cost-effective solutions that keep your IT network up and running.

Our 24x7 Network Management Services include:

• Proactive network monitoring
• Timely, expert response to problems
• Cost-effective support escalation when required
• Remote support to cut costs and resolve problems quickly
• On-going user support

To suit the needs and budget of your business, we offer a variety of cost-effective solutions for delivering support and troubleshooting services.

On-site
Some IT problems require onsite support and troubleshooting. Marin Computer Consulting has built a strong team of experienced, Microsoft-certified field technicians and engineers who can deliver technical services anywhere in the North Bay Area. We also provide onsite service throughout North America to clients who have WAN-connected offices or affiliates.

Remote Support
Marin Computer Consulting's remote support and troubleshooting services give you the best value for your IT budget. Sophisticated remote access tools and experienced technicians and engineers combine to enable us to resolve most IT problems without wasting time and expense by traveling to your site. We are a pioneer in providing remote IT support and have developed an extensive virtual network of support personnel who can deliver fast and low-cost solutions.

Phone Support
When you need to talk to a technical expert, call Marin Computer Consulting. You'll be tapping into one of the North Bay Area's most experienced support staffs. Phone support can be escalated to onsite service when necessary, but in the vast majority of cases your IT problems can be resolved over the phone or through a combination of phone support and remote access.